FAQ
I am in the Netherlands and ship all products with postnl. Outside the Netherlands, the post will be delivered by local postal services.
Upon entering the website, the connection is SSL secured. When ordering with us, your personal info is completely safe. All personal information you supply is transmitted via 256-bit Secure Socket Layer (SSL) technology. Your personal info is contained behind secured networks to keep the information confidential. Our Privacy Policy has more details.
Please visit the Terms & Conditions section to learn the use, disclaimers, and limitations of liability governing the use of this website. To order from my website, you must agree to these terms.
Yes, I ship worldwide. However, as most of the products are natural and plant-based, some may be restricted to your country. I do my best to keep up to date on which countries restrict which plants. If I know it’s restricted, I will prevent you from ordering it. However, it is ultimately your responsibility to ensure that all items in your order are permitted in your country.
Yes, all my products are legal to possess and trade in the Netherlands. Anyone choosing to access this website is wholly responsible for ensuring our products and information are legal within their own country.
Yes. If you can add it to your order, it’s in stock. When you submit and confirm your order, I immediately pre-pack and reserve the items in your order. This way lets me ship immediately upon receiving payment.
I do not include any information on the application or purpose of the products. I do not include your invoice (unless you specifically ask for it). Your package will be discreet and professionally packed.
I guarantee that all listed products are fresh and properly identified. I can not guarantee the effectiveness of the product as pertains to any particular use or purpose. I can not replace products or be held responsible for their effectiveness or lack thereof.
As I pre-pack all confirmed orders, I am able to ship immediately upon receiving payment. Delivery times will be estimated by our Shipping calculator. You can avoid delays by responding promptly to our emails. An estimated shipping time table you can download here
ustoms or plant inspection authorities may examine your package and delay the delivery. Your postman may attempt to deliver the package, but fail to leave a delivery note. Make sure to read our shipping email for tracking data and further instructions.
Shipping fees are automatically calculated during checkout. Please note that packing material always adds a little weight to your package.
Most products will be packed in a bubble envelope or carton box that fits in your mailbox. This means that many times you have the option for your order to be sent as a”letter”(national optional: “as letterbox with Track & Trace”).
Bigger items will be shipped in cardboard boxes with the corresponding size
Depending on your shipping choices shipments will be trackable or not. All customers with track and trace orders will be informed by email with tracking details. It can take up to 48 hours before tracking data becomes visible.
I very rarely encounter loss of our packages. When undeliverable, it will always be returned to me. It can take up to 10 weeks or more from shipping before a package is returned.
I most cases lost order will be refunded or reshipped.
I am not responsible for packages or products returned, seized, or destroyed due to unforeseen customs regulations. As most of the products I sell are natural and largely plant-based, some may be restricted in your country. It is your final responsibility to ensure that all items in your order are allowed in your country.
I accept regular bank transfers, wise payments, and payments through coingate (crypto payment).
Yes, you can enter the delivery address during checkout. When shipping to another person we require the email address of the receiver so that we can send our shipping email with instructions to the receiver.